Current availability
Live paid checkout and video processing are not active. Waffo test checkout does not charge real money, issue video credits, or create a finished video. The information below describes how we intend to handle paid orders when the service launches; the applicable terms will be confirmed before real purchases are enabled.
Unused credits
When paid packs become available, purchased credits will never expire. You may request a refund for unused credits; the refund amount for a pack is calculated as the pack price multiplied by its unused credits and divided by its total credits, rounded to the nearest cent. Refunded credits will no longer be available. Contact us with your order details so we can verify the remaining credits and arrange the refund through the applicable payment process. Applicable consumer rights and any other available remedies remain unaffected.
How to request a refund
Email [email protected] with your order reference, the email used at checkout, and a short description of the problem. Do not send card numbers or passwords. If your Waffo order confirmation provides a buyer portal, you may also use it to request payment support or a refund.
Issues we will review
Contact us if you were charged more than once, cannot access the credits you purchased, the service cannot deliver the purchased product, or you believe a transaction was unauthorized. We will review the order and work with the payment provider as applicable. Depending on the circumstances, we may offer a correction, redelivery, or a refund. A refund is returned through the applicable payment process; eligibility and timing depend on the payment provider and applicable law.
Failed processing and results
When video processing launches, our intended approach is that a failed processing job should not consume a credit. If a credit is deducted for a failed job, contact us with the order and job details so we can investigate and correct it. A completed video may contain visual artifacts; if an output does not work as described, contact us and we will review the issue. Do not send a portrait unless support specifically needs it and you have permission to share it.
Waffo terms and your rights
If Waffo is the merchant of record for an eventual purchase, the applicable Waffo buyer terms, the terms shown at checkout, and applicable consumer law also govern the transaction. Waffo’s Buyer Terms and Conditions describe its refund request process and time limits. Nothing in this policy limits rights that cannot be excluded under applicable law.
See our Terms of Use, Privacy Policy, or Contact Us.